These delivery terms apply to orders placed in the NEXVO SOLAR webshop.
Deliveries are carried out by Energiakapitány Kft.'s reliable logistics partners throughout Hungary, and we also ship internationally if required.

Our goal is to ensure that all products related to solar panel systems – be it an inverter, battery, mounting structure component, or any accessory – arrive at our customers safely, accurately, and undamaged.

The method and cost of delivery are determined by the type, weight, size, and quantity of the ordered product.

• Small package: for smaller products (e.g., accessories), home delivery costs HUF 3,790 (gross).
• Large package: for larger products that can still be delivered by courier (e.g., inverters), delivery costs HUF 6,490 (gross).
• Custom delivery: for solar panels, batteries, battery sets, and mounting rails, delivery is based on a custom quote.
  Due to their size and weight, for every order, we individually consult with the customer about the delivery cost and the estimated deadline.
  

Our webshop automatically displays the shipping fee when placing an order, and for products requiring custom delivery, our colleagues will contact you to clarify the details.

Delivery times are indicative.

It is the customer's responsibility to arrange for the reception and unloading of goods at the specified location. The driver or courier is not obliged to carry the goods into the building, garage, or warehouse.

Especially for palletized goods (solar panels, batteries, rails), please ensure adequate space and assistance at the location for safe unloading.
Please provide an accurate delivery address and an available phone number to ensure smooth delivery.

Personal collection is also possible by prior arrangement.
Please note that our premises currently do not function as a warehouse, therefore on-site collection of products is only possible by prior arrangement.

Collection point: 2090 Remeteszőlős, Galamb utca 8.

During the arrangement, our colleagues will ensure that your ordered product arrives on time and that you can collect it conveniently.

Upon receiving the package, please always check the quantity and integrity of the products.
If you notice any damage, shortage, or irregularity, immediately inform the courier and request a report to be made about the issue.

We can accept complaints in writing, within a maximum of 15 days.
By signing the delivery note, you confirm that you have received the product complete and undamaged.

Returning a product is always at the customer's expense.
NEXVO SOLAR (Energiakapitány Kft.) does not advance or reimburse the cost of return shipping.

If requested, we can assist in organizing the return, but the associated costs will still be borne by the customer.
Detailed information about the conditions for returns can be found in the withdrawal declaration.

For corporate customers:
For the return of a delivered and invoiced, non-defective product, a 15% handling fee will be charged.
Returns are always subject to prior agreement and individual assessment.

If you have a large order, a time-sensitive project, or special delivery requirements (e.g., export, pallet delivery, special packaging), please contact us.
Our colleagues will prepare a custom offer and help you choose the most optimal delivery solution.