Order and Payment
What payment options are available?
What payment options are available?
You can pay for your order by bank transfer, in Hungarian Forints (HUF) or Euros (EUR). For Euro payments, we calculate based on the current MNB (Hungarian National Bank) mid-exchange rate.
Cash on delivery is available for orders up to HUF 500,000 with a handling fee of HUF 4,990. For orders over HUF 500,000, bank transfer in advance is required.
What should I do if I want to change my order?
What should I do if I want to change my order?
If your order has not yet been handed over to the courier service, please notify us immediately by e-mail or phone.
Order modifications (e.g., product exchange, quantity, address) are only possible until the package has been dispatched.
How long does it take for the product to arrive?
How long does it take for the product to arrive?
Products in stock usually arrive within 2–5 business days.
If a product is shipped from an external warehouse or ordered from the manufacturer, we will inform you of the expected delivery time in advance.
What happens if the item is out of stock?
What happens if the item is out of stock?
If a product is not currently in stock, we will always inform you of the expected arrival date.
There are products that we continuously expect to have in stock, but sometimes we do not keep certain types in permanent stock.
In such cases, a down payment may be required when placing the order, about which we will send a separate notification and detailed information.
Shipping and Delivery
How much does shipping cost?
How much does shipping cost?
Delivery charges depend on the size and type of the product.
Home delivery for smaller packages (e.g., cables, accessories, communication modules) is HUF 3,790 gross,
for larger packages (e.g., inverters, mounting materials) it is HUF 6,490.
Delivery of solar panels, batteries, and mounting rails is based on individual quotation, as their size and weight require special handling.
👉 Detailed information can be found on the [Delivery Terms page].
Will I receive a notification when the courier is on the way?
Will I receive a notification when the courier is on the way?
Yes, the courier service will notify you via email or SMS about the delivery date and estimated time.
Additionally, we will also send you advance notification of the estimated delivery time so you know exactly when to expect your product to arrive.
What should I do if the package is damaged or incomplete?
What should I do if the package is damaged or incomplete?
Please check the condition of the box upon receipt of the package.
If you notice any damage or missing items, please do not accept the package, or report the issue to our customer service by making a record of it.
What happens if my package is delayed or doesn't arrive?
What happens if my package is delayed or doesn't arrive?
Generally, all orders are fulfilled within 2-5 business days.
However, if the product is awaiting delivery or is a special order, we will inform you in advance.
In other cases, delivery is continuous, but if you experience a slower-than-expected delivery, please contact us and we will investigate the cause of the delay.
Warranty, returns and customer service
How do I claim my warranty?
How do I claim my warranty?
For warranty claims, please send us the serial number, invoice, and a brief description of the defect.
Our colleagues will assist you with the manufacturer's administration, or inform you if a direct report is required.
👉 You can find detailed information on our [Warranty page].
How can I exercise my right of withdrawal?
How can I exercise my right of withdrawal?
If you purchased as a consumer (i.e., not as a company), you may withdraw from the purchase without giving any reason within 14 days of receiving the product.
The right of withdrawal can only be exercised for products that are returned in the following condition:
- in their original, unopened packaging,
- with complete accessories, and
- not commissioned, not tested, and not powered on.
As the commissioning of solar panel and inverter products constitutes an intervention beyond basic use, it is not possible to return such products without a reduction in value.
Installed, commissioned, or system-integrated products cannot be taken back by the company, as they can no longer be sold as new.
Our customer service will provide detailed information on the conditions for exercising the right of withdrawal and the return process.
When will I receive my refund if I return the item?
When will I receive my refund if I return the item?
Upon receipt and inspection of the returned product, the purchase price will be refunded within 1-5 business days using the original payment method.
How can I reach customer support, and what are their hours of operation?
How can I reach customer support, and what are their hours of operation?
Our customer service is available on weekdays from 8:00 AM to 4:00 PM by phone and email.
📧 contact@nexvosolar.com
📞 +36 20 220 3049 | +36 70 513 3558
