Our webshop offers only reliable solar products from official European sources. All products come with a manufacturer's warranty, which can be enforced according to the official warranty conditions of the respective brand.

The warranty period may vary depending on the manufacturer and product type:

• For inverters, the standard warranty is typically 5–10 years, which can often be extended to 15–20 years if connected to the manufacturer's online system (e.g., SolaX Cloud, FusionSolar, SolarEdge Monitoring Portal).
• For solar panels, the product warranty is typically 12–25 years, while the performance warranty can be up to 25–30 years, depending on the type and manufacturer (e.g., Tongwei, Trina, JA Solar, LONGi).
• For batteries (e.g., BYD, Dyness, Huawei, SolaX), a performance warranty of generally 10 years or based on a specified energy discharge cycle (MWh) applies.
• For car chargers, optimizers, communication modules, and mounting accessories, the warranty period is typically 2–5 years.
  

The warranty covers intended use, professional installation, and operation with original product components. The warranty remains valid only if the installation and commissioning have been carried out in accordance with the manufacturer's specifications.

In case of a warranty claim, please send the following information to our customer service:

• product type and serial number,
• proof of purchase or invoice,
• a short description of the fault and the date when the fault occurred,
• (for inverters) log file or error message, if available.
  

Our colleagues will contact you after receiving your report and will assist you with the manufacturer's procedures. In some cases, the warranty process takes place directly in the manufacturer's system (e.g. Huawei, Deye, SolarEdge), where the fault can be reported via an online form or email.

Repair or replacement of a faulty product is at the manufacturer's discretion. During the warranty period, the manufacturer may apply the following solutions:

• repair or parts replacement,
• provision of a replacement device (new or refurbished product),
• partial or full refund of the purchase price.
  

Reimbursement of shipping costs may vary by manufacturer. Generally, the manufacturer covers the return shipping of the faulty product, but dismantling, reinstallation, and other labor costs are not covered by the warranty.

The warranty does not cover the following cases:

• unprofessional or unauthorized installation,
• improper operation, maintenance, or commissioning,
• external physical impact, overvoltage, lightning damage, or water damage,
• product purchased from an unofficial source,
• tampering with the product's casing or removal of the serial number.

• Our webshop only provides the manufacturer's warranty, not installation or contractor warranty.
• If the product was not purchased from us, or the defect is not caused by a manufacturing fault, the cost of inspection and transport shall be borne by the customer.
• For some manufacturers (e.g. Huawei, SolaX, SolarEdge), a continuous online connection to the system is a condition of the warranty.

Our goal is to ensure our customers can operate reliable, safe, and highly efficient solar energy systems in the long term. The brands we distribute comply with both international and European warranty standards.